Behavior Policy
Library Board of Trustees – Rules of Conduct
The Library Board of Trustees is responsible for determining the rules of behavior necessary to protect the rights of individuals using library materials and services, to protect the rights of library employees, to conduct library business without interference, and to preserve library materials and facilities.
The Board believes that library patrons have the right to use library materials and services without being impeded by other patrons; that patrons and employees have the right to an environment that is secure and comfortable; and that patrons and employees have a right to materials that are available and in good condition.
Theft, vandalism, or mutilation of library property are violations of Chapter 266, Sections 99A and 100 of the Annotated Laws of Massachusetts and are punishable by fine, imprisonment, or both.
Rules of Conduct in the Library
- No smoking, chewing, or other tobacco use, including electronic smoking devices.
- Food or drink only as allowed under the Food and Drink Policy.
- No inappropriate attire, including but not limited to bare feet, stocking feet, bare torso, obscenities on clothing, or offensive odors that disrupt the library environment.
- No roller skates, roller blades, skateboards, cleats, or other footwear that may damage the facility.
- No running, yelling, littering, or abuse of library property.
- No excessive displays of affection or expressions of physical intimacy.
- No soliciting, distributing leaflets, or collecting signatures without prior approval of the Director.
- No animals, except service animals.
- No loitering near or blocking library entrances.
- Use of library telephones is limited to local calls on the public telephone.
- No threatening behavior, including violent, riotous, or disorderly conduct, or abusive, obscene, or profane language or gestures.
- No admittance to non-public areas of the building without express permission from a supervisor.
- No possession or use of alcohol, illegal drugs, or dangerous weapons.
- No disruptive behavior that interferes with the orderly operation of the library or the ability of others to use the library. Such disruptions are violations of Chapter 272, Section 41 of the Annotated Laws of Massachusetts. Violators may be asked to leave. Police may be called if staff determine there is a potential danger.
Additional Library Policies
- The library is not responsible for personal belongings left unattended.
- To ensure equal access for all patrons, the library may limit time spent at certain machines or with controlled reference materials.
- Library privileges may be revoked if rules of conduct are violated.
Approved by the Board: 1996
Revised: June 13, 2013
Revised and Approved: September 12, 2017
Child Patron Policy
Child patrons are defined as individuals seventeen (17) years of age or younger. The Library exists for the use of both adults and children; therefore, Library staff will guide and encourage child patrons toward acceptable library behavior.
Rules of Conduct for Children and Teens
All rules of conduct outlined in the Library’s general Behavior Policy apply to children and teens.
The following additional rules apply to unaccompanied children:
- Staff will provide a warning for inappropriate behavior.
- Staff will explain the rules and may offer alternative activities or solutions.
- If behavior continues after explanation and repeated warnings, the child or teen may be asked to leave the library for the remainder of the day.
- If a child or teen refuses to comply with staff requests, or if staff determine there is a potential danger to patrons or staff, police and/or a parent or legal guardian may be contacted.
Safety of Children in the Library
The staff of the Norton Public Library is concerned about the safety and well-being of all patrons. We welcome children and offer programs that encourage lifelong learning. However, the Library is a public building open to all individuals, and it should not be assumed that children are safe when left unattended.
Library staff cannot determine whether children are leaving the building with a parent, caregiver, or stranger. Due to the many responsibilities of library staff, constant monitoring of each child’s behavior and location is not possible. Library staff does not assume parental responsibility for children using the Library.
Parental Responsibility
- Parents, caregivers, and guardians are responsible for their children’s behavior in the Library.
- Children under the age of ten (10) may not be left unattended in the building.
- Children under the age of six (6) must be attended at all times.
Unattended Children Procedures
- Lost or frightened unattended children should be brought to the Youth Services Librarian or the Circulation Desk.
- A staff member will remain with the child while attempting to locate the parent, caregiver, or guardian.
- Staff will attempt to locate the appropriate adult by walking through the Library with the child.
- If a parent, caregiver, or legal guardian cannot be located and a problem arises, police may be contacted at the discretion of Library staff.
Children Age 10 and Older
Children age ten (10) and older may be left unattended at the discretion of their parent or guardian. Library staff and Trustees are not responsible for the safety or supervision of unattended children.
- Unattended children should know how to contact a parent or guardian.
- Parents should be aware of Library closing times.
- Children should remain inside the Library while waiting to be picked up.
Closing Time Procedures
- Thirty (30) minutes before closing, staff will encourage children to contact their parent, caregiver, or guardian.
- If a child or teen remains in the Library at closing, two staff members will stay and attempt to reach the parent or guardian.
- If the child is not picked up within fifteen (15) minutes after closing, or if staff are unable to remain, police will be contacted.
- Under no circumstances will staff transport children or teens home.
Emergencies
In the event of a medical emergency when a parent or caregiver cannot be reached, staff will call 911.
Staff judgment and discretion will be used at all times in the interpretation and enforcement of these rules.
Revised by the Board of Trustees: June 11, 2013
Bulletin Board and Materials Distribution Policy
Purpose
Norton Public Library is happy to make its public bulletin boards and brochure racks available to the community. Located in the entrance and lobby areas, these spaces are offered as a service to connect residents with free local activities, events, and services of an educational, cultural, civic, health, recreational, or informational nature.
What We Post
Bulletin board space is available to nonprofit groups and organizations. Materials from commercial or for-profit businesses will not be accepted. The library offers equitable access to these spaces regardless of the beliefs or affiliations of the individuals or groups requesting use.
Permission to post does not constitute an endorsement by Norton Public Library or its Board of Trustees of any group’s aims, activities, policies, or beliefs, or of the views expressed in their materials. The library is also not responsible for the accuracy of statements made in posted materials.
Examples of materials that are welcome on community bulletin boards include:
- Community event and program announcements
- Information from local nonprofit organizations
- Nonpartisan election information
- Government and public agency notices
The following will not be accepted:
- Commercial advertisements
- Personal notices
- Lost and found postings
- Solicitations or fundraising requests
- Partisan political materials or petitions
Submission and Posting
All materials for the community bulletin boards must be submitted to the Adult Services Librarian for approval before posting. Library staff handle all posting and removal. Materials left without staff approval—on tables, in brochure racks, or elsewhere in the building—will be removed and discarded.
One copy may be submitted per event or service. Dated materials will be removed after the event has passed; undated materials will remain as community relevance, space, and condition allow. The library is unable to store additional copies for restocking.
The suggested flyer size is 8.5” × 11”. Larger materials may be posted as space allows but will be the first removed when space is limited. Due to limited space, the library reserves the right to prioritize postings based on community relevance and timeliness.
Designated Spaces
Community bulletin boards and brochure racks are located in the library’s entrance and lobby areas.
The bulletin boards near the Circulation Desk and Adult New Book area are reserved for library use only. Nothing may be posted on the library’s front doors or windows.
The bulletin boards in the Children’s Room and Teen Area are staff-curated spaces maintained by the Youth Services Librarian. While outside organizations may offer materials for consideration, all postings are selected at staff discretion to ensure they reflect reliable sources and are relevant to the needs of young people and families in the community. These boards are not open for general public posting.
Library Materials
Inserting flyers, notices, or other materials into library books, magazines, or other library items is not permitted. Any such materials will be removed and discarded.
Questions or Concerns
The library does not remove materials solely because some members of the community disagree with their content. Those who object to a posted item may submit a written complaint, which will be reviewed in accordance with library policy.
Organizations are responsible for including accurate contact information on their materials. The library is not able to field questions or inquiries about outside postings on their behalf. The library cannot accept responsibility for the preservation or protection of submitted materials; once removed, items will be discarded.
The library retains the right to decline or remove any materials that create a barrier to patrons’ safe and free access to the library.
Questions or concerns about this policy should be directed to the Library Director.
Policy approved: March 9, 2026
Circulation Policy
I. Library Card Policy
Obtaining a Library Card
- All borrowers ages 5 and up who live, work, own property, or attend school in Massachusetts are eligible to apply in person for one library card within the SAILS Library Network, free of charge.
a. Children ages 5-11 must be accompanied by an adult and present a library card application signed by their parent or legal guardian. The parent or guardian’s signature acknowledges responsibility for the library card and all material borrowed against the card.
b. Teens ages 12-17 may present school-issued photo ID or government-issued photo ID and a proof of address in their name (a postmarked piece of mail) along with a completed library card application signed by their parent or legal guardian.
c. Adults ages 18 and up must present government-issued photo ID and a proof of address in their name along with a completed library card application. - Borrowers who do not meet these criteria, including those who live outside Massachusetts, may register for a SAILS library card for an annual fee set by the SAILS Library Network.
- Temporary residents, such as College Students or Visitors, may also get library cards. Temporary resident cards will have restrictions.
- As an alternative, new borrowers may be eligible to register online for a temporary digital library card, which will allow immediate access for 3 weeks to digital magazines, ebooks, and audiobooks. Online registrations allow holds to be placed on physical items, but these accounts must be finalized in person with correct identification in order to obtain the permanent physical library card and check out physical items, in accordance with SAILS Library Network policy.
- Educators interested in getting library cards for their students as part of a class visit or a field trip to the library should contact the Youth Services Librarian. Please allow a lead time of at least two weeks for processing each batch of applications.
- By signing the registration form and receiving the library card, the borrower agrees to follow the rules in this Circulation Policy and agrees to take good care of all materials borrowed, to pay all fines or damages accrued, and to give prompt notice of any change of address, telephone number, or email address.
- Confidentiality of all borrower information, regardless of borrower age, is protected by Massachusetts General Laws Chapter 78, Section 7.
- The Norton Public Library will not issue library cards within 15 minutes of closing time.
Use of Library Cards
- Borrowers may check out with a library card, their barcode in the SAILS mobile app, or a current school-issued or government-issued photo ID. This provides security for borrowers and library materials.
- If your card is lost or stolen, please be sure to notify the Library’s Circulation Department immediately to prevent unauthorized borrowing. Lost cards are replaced at no charge.
- Contactless pickups are available. Borrowers will need to verbally verify their identity to schedule pickups.
- Borrowers can manage their accounts online (place holds, renew items, etc.) from the online catalog and the SAILS mobile app. The SAILS Network has the following restrictions which will block card use and prevent borrowers from placing new holds and renewing items through the e-catalog and SAILS mobile app:
a. when a borrower has 7 or more items overdue
b. when a borrower owes $10.00 or more in fines/bills
II. Borrowing and Renewing Policy*
Loan Periods
| New Adult Books | 2 weeks, 1 renewal |
| Books, Audiobooks | 4 weeks, 1 renewal |
| Movies, Video Games | 1 week, 1 renewal |
| Downloadable Items | Varies by format |
| Museum Passes | 1 day, 0 renewals |
| Library of Things | Varies by format |
*Many items are eligible for auto renewal. Renewals are not allowed for items on hold for another patron.
III. Returning Policy
All Movies, Audiobooks, and Video Games must be returned in the media drop or at the Circulation Desk. Returning these items in the outside book return can damage items and may result in charges. Some items, such as Museum Passes, Video Games, Library of Things items, and items borrowed from outside the SAILS Network must be returned directly to the Norton Public Library and cannot be transferred between libraries.
Late Fees
To remove barriers and increase access to materials and services for library visitors, and to increase lifelong reading and learning opportunities for all, old fines for overdue Norton checkouts have been forgiven. Additionally, most items checked out at Norton Public Library and returned late will no longer be charged an overdue fine.
The following items will accrue fines if returned late or improperly: Museum Passes, Library of Things, and items borrowed from outside the SAILS network (Inter-Library Loan and Commonwealth Catalog items). Late fees for Museum Passes and Library of Things $1.00 – $10.00 per day.
Replacement fees will be charged for lost or damaged items. Most items are assumed lost when they have been overdue 120 days or longer and borrowers will be billed the cost of a new copy of the item.
Approved by the Norton Public Library Board of Trustees 2/8/2022; Revised 12/10/24; 2/11/26; 3/14/26
Collection Development Policy
This policy serves three primary purposes:
- To provide transparency about the professional ethics and standards that inform collection decisions
- To guide library staff in the selection and deselection of materials
- To establish a procedure that allows community members to suggest changes to the collection while ensuring efficient use of staff time and public funds
Philosophical Foundations and Intellectual Freedom
The Norton Public Library’s collections reflect a diversity of thought and experience. The Library strives to provide materials that serve as “mirrors, windows, and sliding glass doors” for our users, offering representation across races, cultures, genders, sexualities, religions, ages, and abilities.
All materials are freely and easily accessible to the public. The Library affirms the American Library Association’s Freedom to Read and Freedom to View statements, which recognize that access to ideas and information is fundamental to a democratic society and protected by the First Amendment.
Users may select or reject materials for themselves or for minors in their care. Responsibility for a minor’s reading choices rests solely with the parent or guardian. Children and teens are not restricted to youth collections, and materials are not excluded due to the possibility that minors may access items intended for adults.
While some materials may be considered objectionable by individuals or groups, the Library adheres to the American Library Association’s Code of Ethics and will not restrict access to ideas or information based on personal beliefs or viewpoints.
Selection
Library staff use professional training, experience, and judgment to continuously evaluate, select, and weed materials to maintain a current, diverse, and engaging collection.
Selection sources may include professional and popular reviews, publisher and vendor catalogs, and user requests. Materials are evaluated as complete works rather than on isolated passages and are placed where they will be most accessible to the intended audience.
Selection Considerations
- Community interests and anticipated demand
- Physical space limitations and availability elsewhere in the library network
- Available funding and acquisitions procedures
- Format, durability, and ease of use
- Style, clarity, and presentation
- Accuracy of information
- Author’s reputation, credentials, and lived experience
- Critical attention, reviews, awards, and bibliographic inclusion
- Contribution to diversity and scope of the collection
- Alignment with the Library’s Mission, Vision, and Values
- Relevance to current or recent events
- Accessibility to nonprofessional audiences
No single criterion applies to all materials, and items need not meet every standard to be included.
Requests for Purchase
Library users are welcome to suggest materials for purchase. Requests are evaluated using the selection considerations outlined above.
Access to Other Collections
If a requested item is unavailable through the SAILS Library Network and does not meet purchase criteria, staff may attempt to obtain it through:
- The Commonwealth Catalog (ComCat)
- The Interlibrary Loan (ILL) network
- An alternative format such as digital, audio, or large print
Deselection (Weeding)
Regular deselection ensures a relevant and vibrant collection and is guided by the same criteria used for selection. Removed items may be sold by the Friends of the Library, donated for charitable purposes, or recycled.
Digital Resources
The digital collection includes ebooks, e-audiobooks, streaming media, online newspapers and magazines, databases, language learning tools, and online education resources.
Digital materials may be owned by the Library or accessed through third-party vendors or the SAILS Network. While not all content is controlled locally, staff advocate for digital resources that meet the standards of this policy and evaluate them annually.
Additional Digital Resource Considerations
- Cost
- Ease of use and platform accessibility
- Onsite and remote access availability
- Vendor availability
- Community interest and demand
- Licensing terms
Self-Published Materials
Self-published and independently published works are subject to the same selection standards as all other materials. Accepted works by local authors are integrated into the general collection.
Nonfiction titles generally require professional reviews, except for creative works such as poetry, drama, and memoir. The Library does not provide reviews, promotion, or marketing for authors.
Local History Collection
The Local History Collection preserves materials documenting the history of Norton and surrounding areas, including but not limited to local publications, maps, town records, newspapers, photographs, and genealogical resources.
Materials are evaluated on a case-by-case basis. Deaccessioned items may be offered to other institutions, sold, or discarded.
Donations to the Collection
The Library reserves the right to decline gifts that do not meet the Gift and Donation Policy or require resources beyond the Library’s capacity. Memorial donations may be made in the form of funds, with final material selection determined by Library staff.
Requests for Reconsideration
Norton residents may submit a Request for Reconsideration for specific materials. Requests are reviewed by the Library Director in consultation with department heads, with a written response provided within thirty (30) business days.
Materials under review remain available during the process. One appeal may be made to the Board of Trustees, whose decision is final. Once finalized, a title may not be reconsidered again for three (3) years.
Appendices
Appendix A: Mission, Vision, and Values
Mission: To provide a welcoming environment offering access to materials and services for lifelong learning, personal growth, and enjoyment.
Vision: To serve as a vibrant community center inspiring learning, creativity, and connection.
Values: Free and equitable access, inclusive service, collaboration, and community empowerment.
Appendix B: Foundational Documents
Appendix C: Related Policies
Policy and forms updated and approved: July 23, 2024
Computer and Internet Use Policy
Computer Use Policy
The Norton Public Library provides public computer access for educational, informational, and recreational use. By using Library computers, patrons agree to abide by the following rules:
- Patrons may use a computer with a valid library card or a guest pass obtained at the Circulation Desk.
- Only one user is permitted per computer, except when working on a joint project or when accompanied by a parent, guardian, or staff member.
- Patrons may be limited to two (2) computer sessions per day. Extensions require approval from a library supervisor.
- Children through age seventeen (17) may use internet computers in the Children’s Room and Young Adult sections.
- Adults age eighteen (18) and older may use computers in all areas of the Library except the Children’s Room and Young Adult sections, unless assisting a child.
- Patrons are responsible for saving documents to personal devices or sending print jobs before logging off or before a session times out.
- Patrons may not cause damage to Library computers or equipment.
- Patrons may not disrupt or alter security settings.
- Patrons should not attempt to repair or fix any computer. Any problems should be reported to Library staff immediately.
- All print jobs must be paid for prior to pickup from the printer.
Internet Use Policy
Patrons of all ages are expected to use the Library’s computers and internet resources responsibly. Internet access is provided for educational, informational, and recreational purposes.
As with other Library resources, responsibility for a child’s use of the Internet rests with the parent or legal guardian. Parents and caregivers are encouraged to learn about the Internet and assist children in using it safely and responsibly.
Unacceptable Uses
The following activities are not permitted when using the Library’s internet resources:
- Using the internet for illegal purposes
- Viewing or transmitting threatening, harassing, defamatory, or obscene materials
- Unauthorized access to remote computer systems
- Invading the privacy of others
- Violating software licenses or copyright laws
Violation of this policy may result in loss of computer or internet privileges or expulsion from the Library.
Approved by the Norton Public Library Board of Trustees: March 13, 2012
Revised: September 12, 2017
Food and Drink Policy
The Norton Public Library’s Food and Drink Policy is intended to balance the comfort of library patrons with the preservation of library materials, equipment, and furnishings, while promoting responsible behavior in the Library.
To protect Library resources and facilities from damage, patrons are asked to follow the guidelines below.
Permitted Food and Beverages
Light, pre-packaged snacks that are not damaging to Library materials or disruptive to others are permitted, except in the areas listed below.
Examples of permitted snacks include granola bars, chips, pretzels, and cookies. Foods considered meals—such as pizza, burgers, French fries, yogurt, sandwiches, salads, and fast food—may not be consumed inside the Library building.
No outside food delivery is permitted.
Beverages must be in spill-resistant containers with secure caps or covers, such as sports bottles, travel mugs, or bottles with screw caps.
Restricted Areas
Food and beverages of any kind are not permitted under any conditions in the following areas:
- Hiltz Conference Room (Local History Room)
- Computer workstations, printers, and photocopiers
- Near any media equipment
Designated Areas
Food and beverages are permitted in the entrance vestibule and in the Library’s Community Room when authorized for special functions approved by the Library.
Cleanliness and Courtesy
- Patrons must immediately dispose of all food- and drink-related trash.
- Any spills or messes must be reported to Library staff immediately.
- The Library is not responsible for allergic reactions resulting from food consumed in the Library.
- Patrons are asked to be courteous and avoid foods with common allergens.
Enforcement
Patrons who violate this policy will be asked to remove food or beverages from the Library.
Unattended food or beverages left in public areas may be confiscated and discarded.
Staff Guidelines
- Food and beverages are permitted in staff areas and staff offices.
- Only light snacks and covered beverages may be consumed at staff workstations.
- Snacks are not permitted at the Circulation Desk.
Approved by the Norton Public Library Board of Trustees: June 11, 2013
Gift Policy
Gifts to the Norton Public Library can be in the form of money, services, or physical materials. The Library recognizes the potential value that donations can add to the Library’s collections. The Norton Public Library is a 501(c)(3) non-profit and donations are tax-deductible. The Library does not affix a dollar amount for accepted non-monetary donations. The appraisal of a gift or gifts to the Library for tax purposes is the responsibility of the donor since it is the donor who benefits from the tax deduction.
Monetary Gifts
Gifts of small sums of money are gratefully accepted and are deposited in the Norton Public Library Supplemental Account. All large monetary gifts shall be approved and accepted by the Board of Library Trustees. In order to establish a named memorial fund or endowment fund, the purposes of such funds shall be sufficiently broadly stated as to yield the greatest benefit to the Norton Public Library.
Monetary gifts are frequently made to the Library in memory of, or in honor of, an individual. While the subject matter of a memorial gift may be suggested by the donor, the Library staff selects and purchases the materials. A memorial book plate may be placed in each book and, if requested, notification of the contribution will be sent to the family and/or the person being recognized. Please contact the Library Director for detailed information on donations.
Services
Gifts of services shall be approved by the Director and/or the Board of Library Trustees.
Materials
Donated materials may be added to the collection or given to the Friends, at the sole discretion of the Norton Public Library. While any staff member may receive donations, the Library Director and/or the appropriate Library staff will make the final decision as to whether donated materials are accessioned into the collection. All or part of a donation may be added to the collection or included in the Friends Book Sale or Book Nook.
Once an item has been donated it is the property of the Library and is subject to the same processing, usage and disposal criteria as all Library materials.
Any materials donated to the Library are accepted with the understanding that materials will be considered for use in the collection subject to the guidelines set out in the Collection Development policy. Materials must meet the same standards of purchased materials to be added to the collection. General considerations for all formats may include some or all of the following:
- Material is of a topic which falls within the scope of the collection
- Material is in good or excellent condition
- Material is timely and not out-of-date
- The Library does not already own duplicate material
Materials that are out-of-date, unneeded duplicates of items already owned, or those in a format not suitable for library use may be given to other organizations, sold at the Friends of the Library Book Sale or Book Nook, or otherwise disposed of as the library deems appropriate. (Items for the Friends’ Book Sale must be in good condition, clean and free of mold, dust, rodent droppings, insects and spiders and must be brought to the Front Desk.) Donated items will not be returned to the donor and the library will not accept any item that is not an outright gift. The Library also reserves the right to decide when a gift that was previously added to the collection must be withdrawn.
Gift materials must be of such a nature that they can be integrated into the collection without requiring special facilities, control, or staffing. Gift materials requiring continuing obligations of the part of the library will only be accepted after a vote of the Board of Library Trustees.
Works of Fine Art
The library welcomes gifts of fine art. An individual who is interested in making a donation should contact the Library Director and make arrangements to bring in the work and/or detailed photographs, dimensions, and weight (if applicable) of the proposed donation. The Director will bring the item to a Trustees’ meeting with her/his recommendation. Gifts shall be approved by the Board of Library Trustees. The gift shall be accompanied by a statement from the donor that he/she owns the work of art. The Library may exhibit the work on a permanent or periodic basis; the Trustees have the right, in the future, to withdraw the gift at their discretion. Any proceeds from the gift’s disposition will be deposited in the Norton Public Library Supplemental Account or another Library trust fund. Prospective donors should understand that not all gifts of fine art can be accepted by the Library.
Other Objects
The Board of Trustees shall approve gifts of other objects, following a recommendation of the Director. These gifts must be accompanied by a statement of ownership from the donor that also states that such gifts may be disposed of at the discretion of the Trustees, with the proceeds from the sale deposited in either the Norton Public Library Supplemental Account or another library trust fund. Prospective donors should understand that not all gifts of other objects can be accepted by the Library.
Acknowledgement
All gifts shall be recognized in a suitable manner by the Director, and where appropriate, by the Board of Library Trustees.
Approved by the Norton Public Library Board of Trustees: 12/9/2014
Library of Things Policy and User Agreement
The Norton Public Library loans a variety of items as part of its “Library of Things” collection. These materials are offered as an extension of the Library’s mission to support informal, lifelong learning and recreational enjoyment.
By signing this agreement, the library user agrees to the following:
- Any Massachusetts resident age 18 or older with a SAILS library card in good standing may borrow from the Library of Things. Only one item is allowed per card. Borrowers are responsible for checked-out items and may not lend them to others.
- Items borrowed for up to two (2) weeks with one renewal permitted:
- Ukulele
- Crochet Hooks
- Items borrowed for one (1) week with no renewal:
- Boombox
- CD Player
- DVD Writer/Player
- Laminator
- Moisture Meter
- Planting Tool
- Radon Detector
- Items must be returned directly to a staff member at the Norton Public Library. Do not place items in the book or media drop or return them to another library. Doing so may result in a fine. Items may not be checked out again by the same borrower for at least 24 hours. Late charges are $10.00 per day.
- Items must be returned in the same condition in which they were borrowed. The borrower is responsible for repair or replacement costs resulting from accident, theft, misuse, or neglect. This includes the item and any included accessories (excluding consumables). The total replacement cost may exceed $120.00.
- Any attempt to alter the item is strictly prohibited and may result in loss of borrowing privileges. Altering includes adding, removing, or manipulating device settings.
- If an item malfunctions or requires updating, contact the Library immediately at 508-285-0265.
Disclaimer
The Library assumes no liability for direct, indirect, or consequential damages related to the use of Library of Things items. Users assume full responsibility and agree to follow all provided instructions when using borrowed items.
Philosophy of Meeting Room Use
Norton Public Library offers the use of its meeting rooms as part of its mission to provide a welcoming environment for lifelong learning. Meeting rooms are available for civic, informational, charitable, cultural, and educational purposes. The Library does not offer private meeting space and does not guarantee privacy in public meeting rooms.
The Community Room and Hiltz Room are available in accordance with this policy and the principles of the American Library Association’s Library Bill of Rights, which states that libraries making meeting rooms available should do so on an equitable basis regardless of beliefs or affiliations.
Permission to use meeting rooms does not imply endorsement, sponsorship, or approval by the Norton Public Library or Board of Trustees. Groups may not state or suggest that their events are sponsored or endorsed by the Library and may not use the Library’s logo or likeness in publicity.
Eligibility for Meeting Room Use
- Meeting rooms are available for groups of five (5) or more. Smaller groups should reserve a study room (see Study Room Policy).
- Use by outside organizations may be considered when rooms are not being used by the Library, Library-associated groups, or the Town of Norton.
- Rooms may be used for training, classes, lectures, presentations, meetings, and public events.
- Rooms may not be used for personal or private social gatherings (e.g., showers, parties, reunions).
- Applicants must be 18 years of age or older.
Room Availability and Fees
- Meetings must be open to the public, as the space is public.
- No fee is charged for events advertised to and open to the general public.
- A $125 per session fee applies to events relevant to a select group (e.g., condo associations).
- The Director assigns rooms based on size and activity.
Application Requirements
- A Meeting Room Application must be completed and approved by the Director or designee.
- Applications must be submitted at least 10 business days in advance and no more than two months prior.
- The applicant must attend the event and is responsible for group conduct, security, cleanup, and damages.
- Applications are non-transferable.
- Children must be supervised and comply with Library policies.
- Events must begin at least 30 minutes after opening and end at least 30 minutes before closing.
- Meeting room use must not interfere with normal library operations.
- Groups may not use rooms more than twice per month or more than four hours per reservation.
- Groups may not charge admission or sell goods/services for profit.
- Fundraising is permitted only by the Norton Public Library and the Friends of the Norton Public Library.
- The Library may cancel or reschedule reservations due to building needs or library events.
- Repeated failure to cancel reservations may affect future bookings.
- Events are canceled if the Library closes due to emergency or weather.
- The Board of Trustees may revoke privileges for policy violations.
- Appeals must be submitted in writing to the Board of Trustees.
Using the Meeting Rooms
Community Room
- Furniture may be rearranged and must be returned to original setup.
- Folding chairs, tables, and AV equipment are available (request in advance).
- Materials may be hung from art rails using clips or tape.
- Nothing may be affixed to walls, ceiling, floor, or furniture.
- Cleanup is required before departure.
Hiltz Room
- No food or beverages permitted.
- Table may not be moved.
- Nothing may be affixed to walls, ceiling, floor, or furniture.
General Rules
- No candles, incense, or open flames.
- No smoking, vaping, alcohol, or drug use.
- Attendance must comply with room capacity limits.
- Emergency exits must remain clear.
- Staff may enter meeting spaces at any time.
- Groups must remove all supplies and materials after meetings.
Groups agree to indemnify and hold harmless the Town of Norton, the Board of Trustees, and the Norton Public Library from claims arising from room use.
Facilities and Equipment
Community Room
Capacity:
- 120 persons (chairs only)
- 100 persons (chairs and tables)
Available:
- 15 armchairs
- 25 plastic folding chairs
- 73 padded folding chairs
- 12 large folding tables
- 2 small folding tables
- 2 card tables
- Large TV with HDMI & USB
- Projector and screen
- Bluetooth speaker
- Lectern*
- Whiteboard*
Available half an hour after opening to half an hour before closing. Sundays unavailable. Saturdays unavailable during summer hours.
*Portable items must be requested at time of application.
Hiltz Room
Capacity:
- 12 persons
Available:
- Conference table
- 12 chairs
- Lectern*
- Whiteboard*
No food or beverages permitted.
Table may not be moved.
Sundays unavailable. Saturdays unavailable during summer hours.
Policy approved 12/9/2025
Online Meeting Room Application
Minimum Staffing Policy
Norton Public Library is committed to providing sufficient staffing to maintain a high level of quality service and to protect the safety of all patrons and staff.
The library building is 12,058 square feet, and the public area is designed with separate areas for children and teens, a community room, a conference room, an adult area, and two study rooms. Norton Public Library provides a wide range of services to people of all ages. Patrons use the library for many purposes including research, studying, attending programs, seeking basic information or technology assistance, borrowing materials, and meeting with colleagues.
The size and layout of the building, and the breadth of patrons served, require sufficient staff to ensure both safety and service.
Required Staffing Levels
For safety’s sake, a minimum of three staff members must be present at all times during operating hours.
A staff member is defined as an employee who provides regular library services to patrons. At least one staff member must be a full-time employee and keyholder with experience opening and closing the library.
Volunteers may not replace paid staff members to provide coverage.
Coverage Gaps
If scheduled staff are unable to report to work, the supervisor on duty will attempt to contact other staff to cover the shift. The library will be closed until the required number of staff are present.
While the library is closed to the public, staff present will continue to perform other work tasks. Scheduled personnel hours and wages will not be affected, and the hours of work will not be forfeited.
Communication
In the event of a delayed opening or closure, the supervisor on duty will communicate the circumstances as quickly as possible with the Library Director or their appointed designee.
In the event of a closure, the Library Director or their appointed designee will make the Board of Trustees aware.
Whenever possible, notice of the library’s delayed opening or closure will be posted at the front door, on the online event calendar, and on the library’s website. The notice will include the time of closing, reason for closing, and the anticipated time of reopening whenever possible.
Every effort will be made to notify patrons with museum pass, meeting room, or study room reservations.
Policy approved: March 9, 2026
Museum and Attraction Passes
Museum passes must be checked out on an adult card (18+).
Patrons may:
- have 1 reservation/use per day
- make 2 reservations within a day and have up to 4 upcoming reservations
- have 2 upcoming reservations per venue
- borrow a pass for 1 day (due by 9am the following morning)
Passes may be reserved online 30 days in advance, but they may only be picked up the last day the library is open prior to your visit.
When you come to pick up passes, you must bring the library card you used to book the pass, as well as the confirmation page you received upon booking.
Coupon passes do not need to be returned; all other passes circulate for 1 day. The late fee for passes that need to be returned is $5.00 per day.
Please note: The library cannot be held responsible for others not returning the pass in time for your pickup.
Replacement charges for lost museum passes (not coupons) range from $20.00-$75.00.
Notary Public Services Policy
Purpose
The Norton Public Library provides limited notary public services as a convenience to the community. Notary services are offered in accordance with Massachusetts state law and are subject to staff availability.
Availability of Notary Services
- Notary services are available by appointment only.
- Appointments are subject to staff availability and library operating hours.
- Notary services are provided as a courtesy, and the Library cannot guarantee availability at all times.
- Library staff may decline to provide notary services if the request does not meet legal or policy requirements.
Eligibility
- Notary services are available to Norton residents with valid identification.
- Individuals requesting notary services must appear in person.
- All signers must be 18 years of age or older.
Acceptable Identification
All signers must present current, valid, government-issued photo identification, such as:
- Driver’s license
- State-issued identification card
- Passport
The name on the identification must match the name on the document to be notarized.
Documents Eligible for Notarization
- Documents must be complete prior to notarization.
- Documents may not be signed in advance; signatures must be witnessed by the notary.
- Library staff are not permitted to explain, interpret, or validate the contents of any document.
Documents That Will Not Be Notarized
The Norton Public Library will not notarize:
- Documents written in a language the notary cannot read
- Documents that require legal advice or interpretation
- Birth certificates, death certificates, or marriage certificates
- Immigration or naturalization documents
- Documents involving Library business
- Any document that the notary believes is fraudulent, incomplete, or inappropriate
Fees
- Notary services are provided free of charge.
Limitations of Service
- The Library and its staff do not provide legal advice.
- Notary service does not constitute endorsement of any document’s contents.
- The Library reserves the right to refuse service at its discretion, consistent with state law and Library policy.
Liability
The Norton Public Library, its Board of Trustees, and staff assume no liability for the contents of notarized documents. Responsibility for the accuracy and legality of documents rests solely with the signer.
Policy approved 2025
To schedule a notary appointment, please call 508-285-0265.
Reciprocal Borrowing Policy
Philosophy of Reciprocal Borrowing
Norton Public Library is committed to connecting our community with the broadest possible range of resources. Cooperative lending among public libraries strengthens what any single library can offer its patrons, and we are proud to participate in resource-sharing that makes this possible. The goal of mutual benefit works best when every library contributes equitably — which is why certification standards matter.
MBLC Certification and Reciprocal Borrowing
As a participant in the State Aid to Public Libraries Program, the Norton Public Library complies with requirements regarding the use of its collection as specified in Massachusetts General Laws, Chapter 78, Section 19A, and further defined in the Code of Massachusetts Regulations (605 CMR 4.00). These requirements are administered by the Massachusetts Board of Library Commissioners (MBLC).
In Massachusetts, a library’s certification status reflects whether it meets minimum standards for collection development, staffing, and hours of service. When a library falls below those standards, it is decertified by the MBLC and becomes ineligible for state aid funding. Because its reliance on other libraries becomes disproportionately great while its contribution diminishes, Massachusetts General Law (605 CMR 4.01) specifies that certified libraries are not required to extend borrowing privileges to residents of municipalities with decertified public libraries.
Policy on Lending to Decertified Libraries
In the interest of protecting Norton taxpayers’ investment in our library and maintaining the integrity of our shared lending network, the Norton Public Library does not extend borrowing privileges, including interlibrary loan services, to Massachusetts residents whose home public library is not certified by the MBLC. Residents of municipalities whose libraries hold an MBLC waiver are considered certified and are welcome to borrow materials.
Exceptions may be made when a library’s decertification results from circumstances beyond the community’s control, such as fire or natural disaster.
Residents of a decertified municipality who provide proof that they own property, work, or attend school in Norton retain full borrowing privileges at the Norton Public Library.
Out-of-state visitors are welcome to obtain a library card for an annual fee, at a rate set by the SAILS Library Network, as specified in the Circulation Policy.
Access for All Massachusetts Residents
Norton Public Library warmly welcomes residents of all Massachusetts communities. Regardless of their home library’s certification status, all Massachusetts residents are welcome to use our public computers and browse our collections in the library.
Approved April 2026
Study Room and Tutoring Policy
The Norton Public Library offers two study rooms as part of its mission to provide a welcoming environment for lifelong learning. Study rooms are available to individuals and small groups seeking quiet space for studying, meetings, tutoring, telehealth appointments, online interviews, and similar activities.
Study rooms are available on a first-come, first-served basis if not already reserved. Users must check in at the Circulation Desk.
Reservations
- The person reserving the room must provide their name and phone number.
- Individuals or groups may use a study room for up to two hours per day.
- After two hours, users may remain only if no one is waiting and must vacate if another request is made.
- No individual or group may have more than three active reservations at one time.
- If users do not arrive within 15 minutes of their scheduled time, the reservation will be released.
- Users must leave promptly at the end of their session. Those scheduled for the final session of the day must exit five minutes before closing.
- Repeated failure to leave on time may result in loss of study room privileges.
Use Guidelines
- Maximum capacity: four (4) people per room.
- Groups larger than four must reserve a meeting room.
- Users must follow the Library’s Behavior Policy and Food and Drink Policy.
- All trash must be disposed of properly.
- Study rooms are not soundproof; privacy and confidentiality are not guaranteed.
- Headphones must be used for audio from devices.
- The Library is not responsible for lost or damaged personal property.
- Unattended items may be moved by staff after a session ends.
Tutoring
The Library recognizes the benefit of tutoring within the community but must balance this with available space and resources.
- Library staff assist tutors and students as they would any patron, but will not provide additional support such as delivering messages or locating tutors.
- Tutors and students must bring their own supplies.
- Tutors are responsible for student behavior.
- Children under age 10 remain the responsibility of the tutor until released to a parent, guardian, or authorized transportation.
- Tutoring should take place in study rooms whenever possible and must follow Study Room Policy guidelines.
- If conducted at a public table, tutoring must not disrupt other library users.
- Tables and spaces cannot be reserved for tutoring.
- The Hiltz Conference Room is not available as a study room.
- Tutoring sessions must end before closing time.
- The Library does not sponsor, recommend, or assume liability for tutors. Arrangements are strictly between tutor, student, and parent/guardian.
Approved February 2026
Volunteer Policy
The Norton Public Library welcomes and appreciates volunteers whose contributions enhance the goals of the Library. A volunteer is anyone who, without compensation, performs tasks at the direction of and on behalf of the Library.
Volunteer service supplements, but does not replace, paid staff. All volunteers must be interviewed, screened, and trained under the supervision of the Director prior to service.
Nothing in this policy constitutes a contractual or personnel agreement.
The Library may waive provisions of this policy for groups volunteering for specific events or programs such as community clean-up days, Friends of the Library fundraisers, or the Town of Norton Senior/Veterans Tax Abatement Program.
Purpose of This Policy
- To create a structured and rewarding volunteer experience.
- To establish standards for selecting, training, and supervising volunteers.
- To communicate volunteer roles and expectations clearly.
Application and Selection
Volunteers are selected based on:
- Library needs
- Availability of supervision
- Volunteer qualifications
- Ability to commit to a consistent schedule
The Library may decline any application without cause and cannot guarantee placement. Applications may be kept on file for six months.
All volunteers age 18 and older must complete and sign:
- Criminal Offender Record Inquiry (CORI)
- Sex Offender Registry Inquiry (SORI)
Placement is contingent upon background check results.
Volunteer records are maintained confidentially.
Training and Supervision
Volunteers are assigned tasks that will not disrupt library services if they are absent. The number of volunteers is limited based on staff capacity for supervision and training.
Volunteer Tasks
May include (but are not limited to):
- Shelving
- Shelf reading
- Light cleaning
- Assembling informational packets
- Retrieving items from shelves
Roles and Responsibilities
Volunteers are expected to:
- Follow all library policies.
- Represent the Library positively.
- Maintain appropriate dress and grooming.
- Refer informational questions to library staff (except simple directional questions).
- Sign in and out on the Volunteer Time Sheet.
- Enter non-patron areas only when instructed.
- Not work at library service desks (per SAILS policy).
Many tasks require lifting, bending, reaching, and kneeling.
Schedules
- Volunteers work during regular library hours unless approved otherwise.
- Typical shifts are 1–2 hours per week.
- Volunteers must notify the Library in advance if unable to attend a scheduled shift.
- Volunteers will be notified of schedule changes due to closures or delayed openings.
Safety
Volunteers must:
- Report safety hazards immediately.
- Report assignments that cause physical discomfort.
- Report any injury, minor or serious.
Community Service Volunteers
Individuals fulfilling community service requirements are subject to the same policies and procedures as other volunteers.
Teen Volunteers
- Report to the Youth Services Librarian.
- Not subject to background checks.
- Hours are tracked and documentation provided upon request.
- During the school year, grades 6–12 may sign up online.
- Summer opportunities are reserved for the Summer Volunteer Crew (grades 7–12), which requires an application.
Program Volunteers
Program volunteers are selected at the Library’s discretion based on experience, credentials, and programming needs.
Ending Volunteer Service
Volunteer service ends:
- When a project concludes
- If performance is inadequate and reassignment is unavailable
- At the discretion of the Library
The Library may terminate volunteer service at any time.
Approved February 2026
Online Volunteer Application
Wireless Internet Access Policy
Overview
The Norton Public Library provides free public wireless internet access both inside and outside the Library building. By using the Library’s wireless network, users agree to comply with this policy.
Wireless Access Guidelines
- The Library cannot guarantee a secure wireless internet connection. Users access the network at their own risk.
- Users are encouraged to install and maintain current antivirus, antispyware, and other protective software on their devices.
- The Library is not responsible for damage to devices or interference resulting from use of the wireless network.
- Users should not leave laptops or personal devices unattended. The Library is not responsible for unattended personal belongings.
- Power outlets and charging stations are available; however, Library staff reserve the right to disconnect devices in extenuating circumstances.
- Wireless access availability and signal strength are not guaranteed due to maintenance, usage levels, or unforeseen outages.
- Library staff cannot assist with configuring personal devices or wireless settings and cannot accept liability for handling patron equipment.
- Printing is available only through wired Library computers.
Internet Use Policy
Patrons of all ages are expected to use the Library’s internet resources responsibly for educational, informational, and recreational purposes.
- Responsibility for a child’s internet use rests with the parent or legal guardian.
- Parents and caregivers are encouraged to educate children about safe and appropriate internet use.
Unacceptable Uses
The following activities are prohibited when using the Library’s internet services:
- Using the internet for illegal purposes
- Viewing or transmitting threatening, harassing, defamatory, or obscene material
- Unauthorized access to remote computer systems
- Invading the privacy of others
- Violating software licenses or copyright laws
Violations of this policy may result in loss of internet privileges or expulsion from the Library.
Approved by the Norton Public Library Board of Trustees
March 13, 2012
Revised September 12, 2017
